ePay gives you the convenience to schedule, receive, and pay your bills online. With a simple click of the mouse, you can pay any bill anytime, anywhere.
No checks to write, stamps to buy or trips to the post office.
Once enrolled, your payments will be sent on time - guaranteed! Then, they will be automatically deducted from your TruStone checking account. That's all there is to it.
24x7 support.
Since you’ll be able to pay your bills at any time you'll also have support at any time. Simply call ePay Support, toll free, at 888.918.7416 day or night for assistance.
A name you can trust.
ePay is powered by CheckFree the leader in online payment services. You can rest easy knowing your online bill payments are being processed by the industry's largest and most respected processor.
Have questions about this service? Here are a few Frequently Asked Questions...
Go to the "My Profile" section and click
"Service Setup" at the top of the page, then click "Cancel Your
Service" at the bottom of the page. Be aware that you will no longer have
access to your "Payment History" section, payees are notified to no
longer send e-bills, and scheduled payments will not be paid, but processed
payments will be paid.
Although we offer free ePay to our members, maintaining
inactive ePay accounts are not free for TruStone. To keeps costs low, so we can
pass the savings on to you, ePay accounts are closed after a two-month period
of inactivity.
If you would like to take advantage of free ePay again after
your inactive account has been closed, simply log in to Personal Access (link to Personal Access sign-on) and sign
up for the service again.
Rest assured that your online payments will be processed
safely and reliably. All electronic payments processed through CheckFree are
backed by the CheckFree Guarantee. The two-part guarantee provides protection
from unauthorized transactions, and limits your liability for
late-payment-related charges due to processing delays, so long as the payment
is scheduled in accordance with the service Terms & Conditions.
Some payees offer their statements or invoices
electronically instead of being mailed in paper format. You can view your
eBills on the ePay site. However, if you choose to receive eBills, you may
still receive a paper bill, as well as an electronic one. This depends on the
payee.
Our ability to process a stop payment request will depend on
the payment method and whether or not a check has cleared. Prior to the payment
date, call ePay support at 888.918.7416.
If the payment date has passed, you may also call ePay
support or email them by clicking on the "Inquire" button next to the
payment in the Payment History screen. We may not have a reasonable opportunity
to act on a stop payment request on a payment that has already been processed.
If you determine that a check from your account was mailed
for the payment, you may also call TruStone at 763.544.1517 or 800.862.1998. We
will need to know the check number, dollar amount, and payee. This information
is available in the Payment History screen by clicking on the "View"
button next to the payment.
Find the payment in question in the "Payment
History" section and click the "Inquire" button to send a
detailed message about the question or problem or call 888.918.7416 to talk
with ePay Support.
- Scheduled
- the payment is scheduled to be made
- Processed
- the payment is being processed, which can begin up to four days before the
payment date is actually scheduled, no changes can be made
- Canceled
- you canceled the payment
- Failed
- the payment was returned because there was a problem when the funds were
supposed to be deducted from your checking account or the account information
was not sufficient to credit your payee account.
No, your payments are sent with your payee account number
and payee information, so the payees are able to credit your account
appropriately.
You can use ePay with any TruStone checking account. This
service is not available through savings or money market accounts.
You can pay anyone in the United States that you normally
would pay by check (these can include payments to a relative, friend, or any vendor),
with two exceptions: state and federal tax payments and court-ordered payments.
ePay is completely FREE with a TruStone checking account.
Yes, you must be enrolled in Personal Access Online Banking
to use ePay. If you're not currently enrolled, sign-up today!
- A
computer with internet access
- A
browser that supports 128-bit encryption
ePay uses several measures to ensure your security: SSL
(secure sockets layer), which secures your connection and personal information
from any outside source; 128-bit encryption, which makes your personal
information unreadable as it passes over the internet; automatic sign-out if
you are inactive on the site for more than 10 minutes.
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