Get your TruStone statement by email, instead of snail mail and take advantage of the benefits:
- No paper. This means less clutter and daily mail to worry about.
- Get your statement information faster. Because it's automated and emailed to you, you don’t have to wait for delivery time.
- Increased security for peace of mind. Your confidential account information is securely protected with eStatements. While a paper statement can easily be taken from an unlocked mailbox, eStatements are sent directly to your email through a secure connection.
To start receiving eStatements, log in to Personal Access Online Banking and click the eNotify button at the top of the page. Once you're logged in to eNotify, simply click on the eStatements tab and follow the simple instructions!
Have questions about this service? Here are a few Frequently Asked Questions...
You can sign on to eNotify via Personal Access, click the
eStatements tab, and click the "Stop Service" button. This will stop
eStatements from being sent and paper statements will resume. It takes one
statement cycle to cancel eStatements.
Undeliverable emails will result in a cancellation from
eStatements. TruStone will mail your statement via U.S. postal mail; along with
a letter informing you that eStatements has been cancelled. You will need to
re-enroll if you would like to receive eStatements again.
If you need to change you email address, you can go to
eNotify in Personal Access, click the "Email Addresses" tab, and
change your Primary Email Address.
You will be sent a new Activation Code which you can use to
activate your new address, so future eStatements will be sent to that address.
If you forget your eStatements password, go to eNotify in
Personal Access, click the "eStatements" tab, type in a new password,
and click "OK." Then, you can go back to the eStatements tab and
click the "Resend eStatement" button. You will then be emailed
another eStatement to open with the new password. Password changes cannot be
accepted by phone or in the branches.
You can print your eStatement on your personal printer or
call us at 763.544.1517 or 800.862.1998 to have a copy mailed to you. There is
a $5.00 statement copy fee.
Yes, you must have the following:
- A
computer with the ability to receive email with attachments
- Adobe Acrobat Reader 5.0 or higher
- Internet
Explorer v5.5 or Netscape Navigator v4.79 or higher
- Internet
access
- A
printer
- Your
monthly and quarterly statements will be available on the 1st of the new month
or quarter
- Your
line of credit statement will be available on the 13th of the month
- Your
home equity line of credit statement will be available on the 24th of the month
It takes one statement cycle to begin receiving eStatements.
Please be aware that some statements are sent monthly and some are sent
quarterly.
No, you must enroll via the eNotify service in Personal
Access. TruStone employees are unable to accept paper enrollment forms because
electronic enrollment is a requirement of the federal eSign Act.
No, if you sign up for eStatements, all TruStone-generated
statements for your member number will be sent via email.
Your monthly, quarterly, line of credit, and home equity
line of credit statements can all be received via email. VISA statements are
not available via email at this time.
No, eStatements are free of charge.
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