Seem to be having trouble getting on to the TruStone Financial website using the same bookmark you've always used? You might be using a bookmark that's linked to an outdated page. Make sure that you're always using a bookmark that goes to this address: http://trustonefinancial.org

Below are specific instructions for creating bookmarks using the most popular web browsers. If you're still having problems after trying to create your new bookmark, please don't hesitate to email us for help at estaff@trustonefinancial.org.

Firefox

1. From the Tools (PC) or Firefox (Mac) menu
2. Go to the General tab, and choose Options
3. Check that the first option 'When Firefox starts' is set to 'Show my home page'
4. Type the URL http://www.trustonefinancial.org into the Home Page box
5. Click OK

Internet Explorer

1. From the Tools menu, select Internet Options
2. Under the General tab you will see a box where you can enter a URL
3. Type the URL http://www.trustonefinancial.org into the Home Page box
4. Click OK

Mozilla

1. From the Edit menu, select Preferences
2. Select the Navigator link at the left
3. Make sure that the first option, 'When Navigator starts up, display...' is set to 'Home page
4. Type the URL http://www.trustonefinancial.org into the Home Page box
5. Click OK

Netscape

1. Go to the Tools menu
2. Select Options
3. Go to the General tab
4. Check that the first option 'When Netscape starts' is set to 'Show my home page'
5. Type the URL http://www.trustonefinancial.org into the Home Page box
6. Click OK

Opera

1. Go to the Tools (PC) or Opera (Mac) menu
2. Select Preferences
3. Go to the General tab
4. From the Start Up menu, select 'Start with homepage'
5. Type the URL http://www.trustonefinancial.org into the Home Page box
6. Click OK

Safari

1. From the Safari menu, select Preferences
2. Click the General icon
3. Type the URL http://www.trustonefinancial.org into the Home Page box
4. Click OK
5. Please note that some versions of these browsers, particularly very old ones, may behave in a slightly different way. If you need further help setting your homepage, or have a browser that isn't mentioned here, check your browser's Help menu.

"403.4 Forbidden: SSL Required"

If you are getting this message, you are probably trying to connect to Personal Access using an incorrect web address. Click on the following address for Personal Access, and this should allow you to connect to the Personal Access server: https://mfa.tfcumn.org

"Invalid Page Fault"

To fix this error, you will need to upgrade your browser to the latest version. The latest version of Internet Explorer is available for free by clicking on the following link: Internet Explorer.

"Network Error: Socket is already connected" or "A network error occurred while Netscape was sending data (Network Error: Socket is already connected) Try connecting again." Or "Internet Explorer cannot open the Internet site https://personalaccess.tfcumn. org/. A connection with the server could not be established."

To fix this error, you will need to upgrade your browser to the latest version. The latest version of Internet Explorer is available for free by clicking on the following link: Internet Explorer.

"Problem during transit" or "There has been a problem during transit. Your browser may not be supported. Please sign on again."

The most likely solution is that you need to enable or accept "cookies" on your browser. Personal Access will not function without cookies enabled. (Each browser version can be different, so please check with your browser manufacturer to learn how to enable cookies on your browser.)

If this is not the solution, try updating your browser. The latest version of Internet Explorer is available for free by clicking on the following link: Internet Explorer.

"The identity certificate uses an unknown signature algorithm"

To use Personal Access securely, you need to upgrade your browser. The latest version of Internet Explorer is available for free by clicking on the following link: Internet Explorer.

"Sign on information. Problem signing on. Ultra Access Gateway — unable to process the request at this time. Please return to the sign on section and try again."

Typically this message is displayed when Personal Access is going through maintenance. If you get the message "Your Financial Institution is Not Available" while trying to sign on during this timeframe, try back in 15 minutes.

You’ll also see this message when we are processing month-end statements, backing up the system, or performing software upgrades. If the system is going to be unavailable, notification messages will be posted on both our home page, as well as the Personal Access sign on page.

When going to the Personal Access sign on page, you get this message: "The page must be viewed over a secure channel."

For obvious security reasons, we want to make sure your Personal Access information stays confidential. In order to make sure your member number and PIN stay safe, Personal Access is located on a secure server.

The web address of this server is: https://mfa.tfcumn.org

Note the "s" after the "http" in the beginning of the address. If the web address you're trying to go to does not have this "s," you will receive the error message described above.

"Your Financial Institution is Not Available"

If you receive this message while trying to sign on, try back in 15 minutes. It’s likely that we’re maintaining the system. You might also find the system unavailable from time to time when we perform month-end statement processing, system backups, and software upgrades.

How does the sign-on process work in Personal Access?

Here’s a summary of the first time you log in after registration.

Step 1:

Enter Member Number or User Name and random Security Code.

Step 2:

Answer the Security Question if your PC is not registered.

Step 3:

Verify that your Personal Phrase is correct and enter your current Online Banking PIN. Select the radio button next to Register your Computer if you would like to skip the Security Question the next time you log in to Personal Access.

"Sorry, that was not a valid member number, SSN, or PIN."

Did you receive this message while trying to sign-on to Personal Access, but don´t know why? Here are a few possibilities to consider:

• Don’t include your account type (S1, S10, etc.) before or after your member number.
• Don’t include a "#" symbol before or after your member number or PIN.
• Make sure the PIN you’re entering contains no symbols (dashes, etc.) or letters.
• Make sure you’re entering a "numeric" PIN.
• Make sure you’re entering your Telexpress PIN, not your Check Card or CUE Card PIN.
• A final note - as a security precaution, Personal Access locks out users if the incorrect PIN is entered a number of times. If you’ve tried repeatedly to sign on with no success, please call us at 763.544.1517 or 800.862.1998.

When you click on the ePay button, you get the error message:

"System Error: Web Exchange — Vendor Error. Vendor information not available at this time! Please contact your financial institution for details."

This error message can happen for a lot of different reasons - you don't have a checking account with TruStone, TruStone doesn’t have all of your personal information on file, or the ePay Site is temporarily down.

If you receive this error message, please call us at 763.544.1517 or 800.862.1998. You can also email us at estaff@trustonefinancial.org.

When you click "View More" to see your checking account history, the page starts to load, then seems to disappear.

If you experience this, try following these steps exactly:

1. Sign on to Personal Access
2. Click the "Accounts" button
3. Click the "View More"mibank. button for your checking account
4. *Stop*
5. *Wait*
6. Do not click the "Show All Cleared Checks" button — give the history page plenty of time to load to your screen.
7. Wait for the entire account history to load. If you are using a dial-up internet connection and have a large number of transactions, your account history can take a while to load on the page. When it is done, go ahead and click on the "Show All Cleared Checks" button, if that is what you need.

You performed a transfer in Personal Access and when you look at it in the account's transaction history, it has an asterisk "*" next to it and the funds are not shown as available.

Normally, you can perform a transfer in Personal Access and access your funds immediately. However, if you try to access funds that have been transferred during non-business hours, they will appear in a pending state in your transactions history and not be available until the following business day when we process weekend and overnight items.

The security code is an extra security measure used to eliminate fraudulent parties from randomly selecting account numbers.

The security Image is an image with a phrase  of your choosing.  It is used to help you identify Online Banking as a legitimate site. This is a phrase that you chose during the registration process.  

This phrase can be anything that you'd like to enter, there is no right answer. The only guidelines to choosing are: 

• You cannot use more than 20 characters
• You cannot use symbols or special characters 

If you choose to register your computer, you will not be prompted to answer one of the 5 Security Questions you set up during enrollment. You will still have to enter in your Member Number, PIN and the random Security Code. You can register your computer after you have completed the initial enrollment. The system uses information about your hardware and software to recognize a registered computer.

If you delete your cookies on your PC, you will have to re-register the computer.

If you are using a computer that is accessed by numerous users (Ex. library or kiosks) we recommend that you do not register your account on this PC. We only recommend you register your personal computer at home or at work.

Yes. You can register your account on more than one PC.

Yes. You can register numerous accounts on the same PC.

Yes. The system uses your PC hardware and software information to recognize you are a legitimate user. If you delete your cookies, the information is no longer available to authenticate your log-in. You will be prompted to answer one of your security questions.

When you register your account on a PC it stores software and hardware information used to access Personal Access. The system stores information, like your browser (Internet Explorer, Netscape, Firefox) and operating system (Windows XP, 2000, Macintosh). If you access Personal Access with anything different for future log-ins, you are required to register the new system information.

Please feel free to call us at 763.544.1517 or 800.862.1998 and we can reset your information.

If you are NOT locked out of Personal Access, log in and click on the More Options button. Click on the Change PIN button and enter your current Online Banking PIN followed by your new PIN twice. If you are locked out of Online Banking, please call us at 763.544.1517 or 800.862.1998 and we can reset your information.

Yes. Log into Online Banking and click on the "More Options" button. A new button has been created called "Enhanced Login." Click on the "Enhanced Login" button to edit your Security Questions or Personal Phrase.

Members can now log in to Online Banking using a User Name instead of your Member Number. The User Name must be 10 to 20 alphanumeric characters. You cannot use all numbers.

No. You will not have to re-register for the new security, but you will need to call us at 763-544-1517 or 800.862.1998 to unlock your account.

While the chances of identity theft or monetary loss are slim, there are active malicious entities on the internet that look to access account and personal information. One of the most popular methods of fraud is through impersonating individuals during the log-in process. It is our intention to make this process as difficult as possible for these fraudulent parties, while keeping your experience as hassle-free as possible.

There are certain words used by hackers to wipe out data. Therefore, the following words are restricted, "select," "delete," "update," "insert," "drop," and "null."