Send & Receive Money with Zelle®

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TruStone Financial Zelle
 

Send and Receive Money with Zelle®

 

Introducing Zelle® – a fast, safe and easy way to send money to friends, family and other people you trust, regardless of where they bank1. Whether you’re paying rent, gifting money, or splitting the cost of a bill, Zelle® has you covered.

FAST

FAST

Send money directly from your account to theirs — typically in minutes1.
SAFE

SAFE

Use Zelle® within the TruStone app you already trust. No account numbers are shared.
EASY

EASY

Send money using just an email address or U.S. mobile number.

Download the TruStone Financial App:


Download on the App Store     Download TruStone's app in Play Store

Enroll today and send money to friends and family:

 

  1. Log into the TruStone Financial app.
  2. Select "Send Money with Zelle®".
  3. Enroll your U.S. mobile number or email address.
  4. You’re ready to start sending and receiving money with Zelle®.
Zelle® is a fast, safe and easy way to send money directly between almost any bank or credit union account in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank1
You can send, request, or receive money with Zelle®. To get started, log into TruStone's digital banking and select “Send Money with Zelle®". Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you’re ready to start sending and receiving with Zelle®.

To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes1.

To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review and hit “Request”.

If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile phone number.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your TruStone account, typically within minutes1.
It’s easy — Zelle® is already available within the TruStone mobile app and online banking! Check our app or sign-in online and follow a few simple steps to enroll with Zelle® today.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our customer support team and ask them to move your email address or U.S. mobile phone number to TruStone so you can use it for Zelle®.

Once customer support moves your email address or U.S. mobile phone number, it will be connected to your TruStone account so you can start sending and receiving money with Zelle® through the TruStone mobile app and online banking. Please call TruStone customer support toll-free at (800) 862-1998 for help. 
When you enroll with Zelle® through the TruStone app,  your name, the name of your bank/credit union, and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with TruStone). When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its “directory” and notifies TruStone of the incoming payment. TruStone then directs the payment into your TruStone account, all while keeping your sensitive account details private.
Keeping your money and information safe is a top priority for TruStone. When you use Zelle® within our mobile app or online banking, your information is protected with the same technology we use to keep your TruStone account safe.

Additionally, you should never verify or give out online banking username or password to ANYONE.
You can send money to friends, family and others you trust even if they have a different bank or credit union1.

Since money is sent directly from your TruStone account to another person’s bank account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.
If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®.

These types of transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither TruStone nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid or the item is not as described or as you expected.
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your TruStone mobile app using just their email address or U.S. mobile number.

Neither TruStone nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.
In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.
Zelle® should be used for friends and family only, or someone you know because, once the money is transferred there may be no recourse. You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at TruStone for assistance with canceling the pending payment.

If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.  

If you sent money to the wrong person, please immediately call our customer support team at TruStone so we can help you.  
You can find a full list of participating banks and credit unions live with Zelle® here.

If your recipient’s bank or credit union isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
Yes! They will receive an email or text message notification via the email or U.S. mobile number they used to enroll with Zelle®.
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your TruStone account, typically within minutes.

If you have not yet enrolled with Zelle®, follow these steps:
  1. Click on the link provided in the payment notification you received via email or text message.
  2. Select TruStone.
  3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile phone number where you received the payment notification - you should enroll with Zelle® using that email address or U.S. mobile number to ensure you receive your money.
Money sent with Zelle® is typically available to an enrolled recipient within minutes.
If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be sent directly to your recipient’s account, typically within minutes.

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

Still having trouble? Please give the TruStone customer support team a call toll-free at (800) 862-1998 or get in touch through our support page.
No, TruStone will never call and ask for personal information.  If you do receive a phone call from someone stating they are TruStone, hang up, look up and call back.
  • If you receive a call from someone warning about fraud, hang up.
  • If you believe the call might be legitimate, look up the number of the financial institution supposedly calling you and;
  • Call them back.

How to Send Money with Zelle® Safely 

Zelle® is a fast, safe and easy way to send and receive money with people you trust, like your babysitter, coworkers, fellow PTA mom, or your son’s soccer coach. Whether you just enrolled with Zelle® or have been an active user for a while, there are a few tips you should always keep in mind to ensure you are being safe when sending money. 


Only send money to people you know and trust
Money moves fast with Zelle®, directly from checking account to checking account within minutes1 . So, it’s important you know and trust the people you’re sending money to.

Why? Because you can’t cancel a payment once it’s been sent if the recipient is already enrolled with Zelle®. And if you send money to someone you don’t know for a product or service you might not receive (like paying for something in advance), you may not get your money back. Keep in mind that sending money with Zelle® is similar to handing someone cash.

Beware of payment scams
One example of a payment scam is buying event tickets at a price that seems too good to be true from a stranger and never receiving them. If the seller asks you to use Zelle® to purchase the tickets, you should refuse unless the seller is a person you personally know.

Also, keep in mind that no one from TruStone will ask you to send them money with Zelle® as a test or to send money to avoid a fraud event.

Neither TruStone nor Zelle® offers a protection program for authorized payments made with Zelle®. So, if you aren’t sure you will get what you paid for, you should use another payment method with purchase protection, such as a credit card. 

Treat Zelle® like cash
Did your friend change phone numbers recently? It’s easy for people to change their phone number or email address. When in doubt, contact your friend to verify the email or U.S. mobile number they used to enroll with Zelle® before you hit “Send.” Another good check point for ensuring you're paying the right person is to confirm the first name that is displayed for enrolled emails and U.S. mobile numbers.

If a person has already enrolled a U.S. mobile number or email address with Zelle®, you can’t cancel the transaction, so it’s important you get it right the first time.
 

For more information and videos on how to use Zelle® safely, visit “How to Pay it Safe with Zelle®.” 

1. U.S. checking account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes. Payment apps, including Zelle® should be used for friends and family only, or someone you know. Once the money is transferred there may be no recourse. 

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.