No Delays. 

no delays. guaranteed.

With TruGuarantee from TruStone Home Mortgage.

If you are buying a new home with TruStone Home Mortgage, your loan will close on time, every time — or we’ll pay your closing costs*.

Because with TruStone Home Mortgage’s TruGuarantee, delays are now a thing of the past. 

Terms, conditions, and timing restrictions apply. Conventional purchase loans only. See below for details.

Ready to start your home buying journey? Let us help.

Apply online or call us for a free Mortgage Consultation.


*TruGuarantee offers assurance to borrowers purchasing a home with a loan from TruStone Home Mortgage, a division of TruStone Financial (TruStone), that when conditions are met the loan will close on or before the original Closing Date expressed in a fully-executed purchase agreement, or the borrower will receive compensation in the amount of actual closing costs (as defined below) in the form of a lender credit applied at closing or in some instances, in TruStone’s sole discretion, as a check or direct deposit after closing.

Eligibility: To be eligible for the TruGuarantee, the borrower must (1) Complete a mortgage application. (2) Provide signed disclosures and all requested supporting documentation including income/asset documents needed for TruStone to make a fully-underwritten loan decision and issue a conditional approval letter and separate written TruGuarantee offer. (3) Provide a fully-executed purchase contract which must include all pages, addendums, and required signatures. (4) Provide all additional requested documentation outlined in TruStone’s conditional approval letter, or otherwise, via upload to TruStone’s online application portal within 2 business days of request, and in no event less than 10 days prior to the Closing Date. TruGuarantee is subject to the fulfillment by the borrower of all conditions identified in any conditional approval letter, and any conditions subsequently identified, as determined by and in the sole discretion of TruStone. (5) TruStone Financial membership required.

The following requirements and conditions also apply. (5) Closing Date: This offer is only available for new, residential conventional first-lien purchase loan applications submitted directly to TruStone Home Mortgage. The contract closing date must be at least 21 calendar days after TruStone’s receipt of a completed mortgage application, all supporting documents requested by TruStone, and a fully-executed purchase contract. (6) For any property that receives an initial appraisal subject to repairs/completion, after all conditions are satisfied, a final inspection will be required. TruStone guarantees closing availability within 5 business days of receipt of a satisfactory final inspection. (7) Property types: Only purchases of single family residences, warrantable condominiums, and townhomes are eligible. (8) Appraised property value must be at or above contract sales price. (9) Loan closing with TruStone required.

Ineligibility: TruGuarantee will not apply and any previously issued TruGuarantee offer will be void in any of the following cases: (1) Refinances. (2) Borrower or seller-initiated changes to the original closing date documented in the purchase agreement. (3) The following borrower or seller-initiated changes within 10 days of closing: loan amount, product, contract terms, interest rate and initial rate locks. (4) Closing date extensions due to a delay in completion of new construction, improvements, or repairs being made to the subject property. (5) Failure of any party to meet purchase contract terms and requirements, including seller-related or borrower-related delays. (6) Jumbo loans, FHA loans, VA loans, USDA loans, loans that require two or more appraisals, or loans involving any sort of bond, downpayment assistance, or any other municipal or housing authority program. (7) Delays due to force majeure events, including weather, natural disaster, or pandemic. (8) Delays caused by third parties other than TruStone required service providers. (9) Delays due to seller’s failure to timely make property available for appraisal or other inspections. (10) Delays required by federal law; e.g., loan disclosure timing and waiting period requirements prescribed by federal law. (11) Delays due to borrower’s failure to respond to TruStone requests for information or to deliver via upload to TruStone’s online application portal any additional requested documentation within 2 business days of request. All such documentation is subject to review and satisfaction of TruStone.

Closing costs are limited to the following: processing fee, underwriting fee, document preparation fee, credit report, flood certification, HOA questionnaire, title search and examination fees, title settlement/closing fee, lender’s title insurance premium, recording fees, and state/county/city tax/stamps attributable to the loan/mortgage.

Closing costs do not include the following: optional discount points to buy down interest rate, homeowner’s or flood insurance premiums, property taxes, prepaid interest, owner’s title insurance premium, real estate commission or transaction fees, any cost attributable to the seller, amounts necessary to establish an escrow account, as applicable, and any other cost or fee which is not identified above as a closing cost.

A preapproval or prequalification letter is not the same as a conditional approval letter as outlined under TruGuarantee Eligibility above. 

All home lending products are subject to credit and property approval. Rates, program terms and conditions are subject to change without notice. Not all products are available in all states or for all amounts. TruStone reserves the right to amend, terminate, or withdraw the TruGuarantee offer at any time without prior notice.