FIREFLY MERGER

Yes, the feature "Member Transfer" is now available in digital banking. Check out our Member Transfer User Guide. 

Both TruStone's and Firefly's existing routing numbers will be used. Previous transactions set up with Firefly’s routing number will continue to work, and no action needs to be taken. Future transactions can be set up using Firefly's routing number.

The overwhelming majority of our members experienced no change to their member number. The small group of members that did experience a change have been mailed their new member number. Please contact us if you feel you missed this correspondence.

No. You may continue to use your Firefly checks.

Yes! We now have an expanded branch network of 23-locations, including 18 in the Greater Twin Cities Community^SM, a St. Cloud, MN branch, and four locations in southeastern Wisconsin.


See Combined Branch Locations
 

To enroll, you will need your member number, primary SSN/TIN, email, and phone number.

Check out our videos for enrolling in digital banking on desktop and mobile.

The rates on existing fixed-rate loans and certificates will remain the same until the end of their respective terms. Other loan and deposit rates will adjust normally due to market conditions.

You can expect to see primary shares, sub shares and certificates on a quarterly statement cycle. However, if there is any Electronic Funds Transfer activity (e.g. ACH deposits/withdrawals), you will receive a statement for that month.
 
For checking or money market accounts, the statement cycle is monthly, regardless of any activity. Your quarterly statement will include any share accounts.

You can review your account balance and other details within digital banking or telephone banking at any time.
 

Here is a guide to find information on the new statement:
 

1. Member Number (partial display on printed statements) and Statement Period Information
2. Important messages and offers
3. Deposit Accounts and Loan Accounts Summary
4. Deposit Account Transaction Summary
5. Transaction and Balance columns
6. Effective Date is printed at the end of the Transaction Description if different than the Posting Date
7. Summary of Fees Paid
8. Loan Account Transaction Summary and Payment Due Date

Yes, Firefly members now have an all-new digital banking experience. Click here to enroll.

Yes, former Firefly members will need to re-enroll as a “New User” the first time accessing the TruStone digital banking platform. Click here to enroll.

Check out our videos for enrolling in digital banking on desktop and mobile.

Click here to enroll in the TruStone digital banking platform.
 
You will need to enter your member number, email address, phone number, and the primary member’s SSN/TIN.
 
Next, you will be sent a verification code via text to the phone number provided. Enter the code and accept the user agreement.
 
Lastly, you will create a username and password to access your account.

 Check out our video for enrolling in digital banking on desktop. 

To enroll in the TruStone mobile banking platform, download the TruStone mobile app from your phone’s app store and click on “First time user? Enroll now.”
 
You will need to enter your member number, email address, phone number, and the primary member’s SSN/TIN.
 
You will be sent a verification code via text to the phone number provided. Enter the code and accept the user agreement.
 
Then you will create a username and password along with a 4-digit PIN to access your account.

Check out our video for enrolling in mobile banking.

Yes, Firefly members will need to re-enroll in TruStone’s digital banking. To enroll, verify your member number, primary SSN/TIN, email, and phone number and establish new login credentials.

Yes, Firefly members will need to download TruStone's mobile app. Simply search for “TruStone Mobile” in your phone’s app/play store. Download the app at any time, begin using it today!

Usernames must be 4-12 characters long and cannot start with a number. Passwords must be 12-20 characters long and must contain one letter and one number or special character.
 

For your security, after 5 unsuccessful enrollment attempts, you will get locked out for 24 hours. It is important that you know your member number, the primary member’s SSN/TIN, email, and phone number before enrolling. To confirm this information, please contact us.
 

You will get locked out of digital banking after 5 unsuccessful enrollment attempts. Lockouts last for 24 hours, but you can stop at a branch or call us during that 24 hours to have your account unlocked.
 
Enrollment lockout:

• If you know your member number, email address, phone number, and the primary member’s SSN/TIN, you can re-attempt to enroll after the 24 hour period.
• If you do not know this information, please contact us.

 
Password lockout:

• If you know your password you can re-attempt after the 24 hour period.
• If you do not know your password, you can use the “forgot password’ feature to create a new password.

Yes, any scheduled or recurring transfers will continue to process as normal.
 

Yes, you can establish nicknames for your accounts. Simply click within an account, click on “Settings”, and select “Rename”.

Check out our video on customizing with nicknames on desktop and mobile.

Yes! Within your account, choose “Financial Tracker” and your Personal Finance Manager will load to assist you with categorizing transactions, budgeting, and setting goals.

Yes, members are able to transfer between linked accounts. To link an account, please contact us or send us a message in digital banking. You must be a joint owner on the account in order to link.

To link an account, please contact us or send us a message in digital banking. You must be a joint owner on the accounts in order to link.

If you are not a joint owner, you can transfer money using the “Pay a person” function found on the homepage of Online banking and the “Pay” option within mobile banking. You must be registered for bill pay to use this service and the estimated arrival date will be calculated within bill pay.

Yes. Alerts can be setup under that specific account (savings, checking, etc.) by clicking on the “Alert Preferences” button.

Check out our video on creating alerts.

Yes. Set up recurring or frequent transfers to friends and family using the “Pay a person” option found on the dashboard of digital banking or the “Pay” option within mobile banking. You must be registered for bill pay to use this service and the estimated arrival date will be calculated within bill pay.

Yes, the feature "Member Transfer" is now available in digital banking. Check out our Member Transfer User Guide. 

All owners of the account will need to use the same login.

Yes, but you will need to reestablish connections to Quicken^®, an account aggregator software (e.g. MINT). We recommend you request historical data from these third parties when reestablishing connections.

To enroll, you will need your member number, primary SSN/TIN, email, and phone number.

Check out our videos for enrolling in digital banking on desktop and mobile.

Yes! You will need to accept TruStone’s terms and conditions, but mobile deposit will work very similar to the former experience with Firefly.

Check out our video for enrolling in mobile deposit.

Yes, 120 days of transaction history, including mobile deposit transactions, will be available upon registering in digital banking.

Yes! You will need to accept TruStone’s terms and conditions, but eStatements will work very similar to the former Firefly experience. You will have 18 months of history available.

Yes, your bill payment payees will be available in the new platform.

Yes, any scheduled bill payments will process like normal. This includes any notifications you have previously established.

Yes. Simply click on the download button within the account that you wish to download transactions from.

Yes! Simply click within an account and select Check Reorder.

Yes! You can stop payment on desktop only by clicking within your checking account, and selecting the "Stop payments" button.

No, verified external accounts will be transferred over. You will be able to see them listed on the transfer page under external accounts.

Yes, you will need to reestablish them the first time, but then you will be able to login this way going forward.

Your member number is the unique way we identify your membership. Account numbers are used to identify the various products under your membership (i.e., checking, auto loan, etc.).

Your account number is listed in digital banking, under your account details. This is not to be confused with your member number. If you are not sure what your member number is, please contact us at (800) 862-1998.

Check out our video for locating the routing and account numbers on desktop and mobile.

New TruStone cards were mailed in February. As of March 1st, you should be using your new TruStone card(s) to access your accounts.

You should have received your new TruStone card(s) in February. If you did not receive your new TruStone
card(s), please stop into any branch location for an instant issued card or contact us at (800) 862-1998.

Please Note: Your Firefly card(s) will no longer work.

Activate your new TruStone card(s) and start using them today!

Please Note: Your Firefly card(s) will no longer work. 

Call 1-866-985-2273 to activate your card. Stay on the line to set your PIN. If you are unable to activate your card, please contact us at (800) 862-1998.

If you haven't received your new TruStone card(s), please stop into any branch location for an instant issued card or contact us at (800) 862-1998.

New TruStone credit and debit cards will earn rewards points for both PIN and signature based transactions. Any unredeemed ScoreCard® Rewards points will be available on your TruStone card(s) on or around April 1st.

TruStone credit and debit cards have tap to pay technology for a quick and convenient payment option.

TruStone credit cards have no annual fee, no balance transfer fees, and no foreign transaction fees.

You should have securely set your PIN when you activated your new TruStone card. You will no longer need to wait for it to arrive in the mail.

If you still need to set your PIN, please call 1-866-985-2273.

You will be able to select your PIN when you activate your card. If you have already activated your card, you can set your PIN by calling 1-866-985-2273.

Your new debit and credit card(s) feature secure EMV chip technology, tap to pay, fraud monitoring, and 24/7/365 support.

SecurLOCK™ Equip is no longer available effective February 28th.

Yes, you will need to provide your new TruStone card number and expiration date for any existing payments that you have set up using your Firefly debit or credit card. 

Enroll your new card in Mobile Wallets once activated.

Yes! TruStone cardholders will earn points through CURewards. You will continue to earn rewards with every transaction. Begin accessing these points in early March in digital banking.

CURewards is a free program in which you automatically earn points with every PIN or signature based transaction using your TruStone Rewards Credit & Debit Card. Rewards points can be redeemed for cash back, gift cards, travel, merchandise, and more.

You automatically start earning rewards points whenever you use your card(s). Points are earned on credit and debit cards for both PIN and signature based transactions.

Yes! CURewards points can be redeemed for cash back, gift cards, travel, merchandise, and more.

Good news! Any unredeemed ScoreCard® Rewards points will transfer over to your CURewards profile on or around April 1st. You will be able to redeem these points through CURewards once they are available in your point balance.

CURewards points can be redeemed for cash back, gift cards, travel, merchandise, and more!

Starting early March, access your CURewards account through digital banking. Click on your credit or debit card account and find CURewards.

Yes, TruStone is now a member of the Shared Branching network (a nationwide network of credit unions that expands access to your funds).

Yes. Credit Union deposits would continue to be federally insured by the NCUA, meaning you have up to $250,000 in protection for an individual account. The NCUA provides separate insurance coverage for deposits held in different ownership categories such as individual accounts, joint tenancy accounts, Individual Retirement Accounts (IRAs) and trust accounts.

Yes, all Firefly cardholders should've received new TruStone cards in February. If you have not received your cards, contact us.

The voting was finalized on December 28th with Firefly members voting to approve the merger with TruStone Financial.