Member Security Tips

In a world of ever-evolving technology, it’s crucial to stay up-to-date on how to keep your personal information and your finances safe. Below are our top tips for keeping your information secure as well as what to do if you think you’ve been a victim of fraud.

How can I avoid fraud?

MONITOR YOUR TRANSACTIONS BY USING ONLINE SERVICES

  • Online Banking– Keep track of every transaction by reviewing your account activity in Online Banking. You can also sign up for alerts through Online and Mobile Banking. With alerts you can get notifications right away when your accounts drop below a set threshold and more.
  • Mobile Banking– With secure, encrypted technology, you can safely access your accounts from your mobile devices.
  • eStatements– Easily and securely access your monthly statements through online banking when you enroll in eStatements. By going paperless, you avoid putting your information at risk of being lost or stolen.

SHRED YOUR SECURE DOCUMENTS

  • Shred anything with Social Security numbers or account numbers. TruStone Financial offers free shred events in both the spring and fall.

KEEP YOUR PASSWORDS SECURE

  • Always remember to log out once your session is over and be careful not to save your password to any device. In addition, don’t use the same password for all your services. Having different passwords for your accounts can help prevent security breaches.

UPDATE YOUR SOFTWARE

  • Having the most up-to-date security settings on your browsers and operating systems is important. Be sure to update all your software regularly to keep your data safe.

CHECK YOUR CREDIT REPORT

  • Review your credit report regularly to monitor for unusual activity. You can request a copy of your report once per year – for free – by going to annualcreditreport.com.

KNOW THE LATEST FRAUD PREVENTION INFORMATION

  • Use resources such as NCUA’s Fraud Prevention Center to keep you up-to-date on the latest information to help you prevent identity theft and scams.

What do I do if I think I’m a victim of fraud?

If you believe you’ve been a victim of fraud, contact the credit union immediately. If you need to shut off a lost or stolen card after-hours, call the contact center at 800-862-1998 and stay on the line for the 24-hour help line.

How am I covered in the event of fraud?

Our TruStone credit & debit cards include Visa®’s Zero Liability Policy. Visa’s Zero Liability* Policy is our guarantee that you won’t be held responsible for unauthorized charges made with your account or account information. You’re protected if your Visa Credit or Debit card is lost, stolen or fraudulently used, online or offline.

How can I stay informed?

To stay updated on ways to avoid becoming a victim of fraud, follow us on social media or check out the news section of our website.

 

*Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify TruStone Financial immediately of any unauthorized use. Contact us for more details.