Dear Valued Member,
We continue to monitor the Coronavirus (COVID-19), ever-mindful of our commitment to fulfilling your banking needs and our concern for your health and safety as well as that of our employees.
In response to recommendations regarding social distancing, we have decided to temporarily close the lobbies. As an essential service, our drive-thrus will remain staffed and will maintain normal hours during this period of temporary lobby closure.
Please review the following ways TruStone will continue to meet your banking needs during our temporary lobby closure.
Drive-Up Window // Mon-Fri 8 am to 6 pm, Sat 9 am to noon
Our drive-up offers services, such as: withdrawals, deposits, balance inquiries, transfers, renewing certificates, instantly issued cards or purchasing Visa® Gift Cards. You can stay in your vehicle during your transaction and still receive the same member service you’ve come to expect from your neighborhood credit union. Find your nearest branch location here.
Night-Drop Service // Mon-Fri 8 am to 6 pm, Sat 9 am to noon
Drop off your deposits in our night-drop service and we’ll process during normal business hours.
Contact Center // Mon-Fri 8 am to 6 pm, Sat 9 am to noon
For all of your banking needs, call 800.862.1998 to speak with a staff member. Our contact center will have increased staff to handle additional call volumes. And, you can always bank with us through our mobile app or online banking.
For additional options, check out our blog on How to manage your money remotely.
Thank you for your continued support.