Keeping Your Information Safe

In September, news broke that millions of Americans had their personal information exposed by a recent Equifax® data breach. Please note that TruStone Financial does not provide your member account data to Equifax, we only report the required credit bureau information. Whether or not you were impacted by this breach, here are some things to keep in mind to actively protect yourself and your finances.

Your security is our top priority

  • Your TruStone Financial accounts actively monitor for suspicious activity.
  • TruStone Financial uses a multi-step approach to confirm members’ identities in person, over the phone and online.
  • Online and Mobile Banking allow you to keep an eye on your account, wherever you are. Plus, set-up account notifications to receive an email or text alert for your account balances, transfers, etc.

Help keep your information safe

  • Check your credit report for suspicious activity. Get your annual, free credit report from each of the three major credit bureaus. Visit or call 877.322.8228.
  • Register for Online and Mobile Banking and download the Mobile App for convenient updates on-the-go.
  • Sign up for transaction and balance alerts for all of your credit and debit cards. Set customized text or email reminders to stay on top of your accounts.
  • Be safe! Be sure to change passwords regularly, and never share your username, password or security questions with anyone.

Additional Equifax resources

Equifax announced resources to help provide more details to affected consumers.

  • Visit Equifax’s website, Here you can enter your information and review recommended next steps.
  • Contact Equifax’s call center at 866.447.7559 with questions about the breach and how it affects you.

Be aware: Similar to other data breaches, there may be an increase in phishing and fraudulent calls with people claiming to be Equifax. Do not provide any personal information to these callers. Instead, hang up and report the call to your local police department. For more information on how to recognize and prevent phone and imposter scams visit the Federal Trade Commission website.

Read more about how you can protect yourself from fraud here – blog articles.