Mobile App Updates

Mobile App Updates

We’ve recently made an enhancement to the TruStone Financial mobile app!

Introducing “Conversations”

Members can now easily contact TruStone Financial with our new secure messaging service.

To start a conversation:

  1. Tap the “menu” icon to open the navigation menu
  2. Tap “Support”
  3. Tap “Conversation”
  4. Ask us anything, from questions about your account to our business hours

We typically reply within 2-4 hours during business hours (Monday-Friday, 8 am-6 pm CT).

eStatements Enhancement

We have updated our eStatements to be more responsive and easier to view on mobile devices and tablets. The changes apply to members’ last 18 statements as well as all statements going forward.

If you have any questions about these changes to the mobile app, please call our contact center at 800.862.1998.