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Life should be rewarding.

new & improved trustone REWARDS FAQs

Your Account

How can I view, manage, and redeem points?

To view your rewards, please select the checking or credit card that you want to access your rewards and then select ‘Rewards’ from the menu below that account. From that site you can then view, manage and redeem your points.

I'm having technical difficulties with the site. Who can I talk to?

Call our Reward Headquarters Customer Care Team. We're happy to assist you.


Shipping & Delivery

I purchased gift cards in bulk. How do I ensure my order is protected?

If your gift card order value exceeds $700.00, your shipment will be sent via FedEx 2Day
Shipping with signature required. You'll receive a confirmation email with tracking
information once it's been shipped. You can also check your Redemption History for
shipment updates.

I wasn't able to get to Best Buy to pick up my order. Will I get a refund?

Yes, we'll provide you a refund in full 3 to 5 business days after the Store Pickup window
has been closed.

How do I know if my order is ready for Store Pickup pickup at Best Buy?

You'll receive an email from Best Buy when your Store Pickup order is ready. It's usually
ready in an hour, but sometimes it can take longer. Best Buy will hold your order for up to 5
days.

Can I request a refund for a Store Pickup order?

Yes, you can request a refund by visiting a Best Buy store. Depending on the circumstances,
however, you may be issued a store credit in place of a refund. If this is the case, we are
unfortunately unable to provide a refund.

I've entered the wrong shipping address for my event tickets. Can I still
change it?

Yes, an address can be changed as long as your order hasn't been shipped. Please contact
our Reward Headquarters Customer Care Team. We're happy to assist you.

My item was damaged in transit. Can I request a refund?

Yes, call our Reward Headquarters Customer Care Team within 15 days of receiving the item
and you'll receive a refund in full.

How do I know when my order will arrive?

Check your Redemption History or confirmation email for order tracking and arrival
estimation.

When will I receive the tickets for my flight?

You'll receive your tickets via email within 3 days. If it's been more than 3 days, our Reward
Headquarters Customer Care Team is happy to assist you.

When will I get my event tickets?

Your tickets are guaranteed to be delivered no later than 1 day before your event. Tickets
are delivered both physically and digitally. If your event occurs soon and your tickets have
not yet arrived, contact us and our Reward Headquarters Customer Care Team will make
every effort to reissue your tickets.

How long will it take for my gift card to arrive?

Usually, gift cards are processed 7–10 business days after an order has been
placed. Please note, it may take longer for you to receive your order during the holiday
season.

When can I expect my car rental certificate to arrive?

Usually, certificates are processed 7–10 business days after an order has been
placed. Please note, it may take longer for you to receive your order during the holiday
season.

How do I know if an item is eligible for Best Buy Store Pickup?

Check the Delivery section of your item. If your item is eligible, you'll see the option for
Store Pickup available.

What do I need to bring to Best Buy for Store Pickup?

You'll need your government-issued photo ID and the order number provided to you in your
confirmation email from Best Buy.

Returns & Refunds

Can I return an item if I decide I no longer want it?

Sorry, all redemptions are final, so we can't guarantee we'll be able to process your return.
Most unopened items can be returned for a partial refund within 15 days of receiving the item.
Call our Reward Headquarters Customer Care team for assistance.

Can I cancel my event ticket order?

In most cases, all redemptions are final. We can only make exceptions if something goes
wrong with your order that is outside of your control. If you experience one of these issues,
our Reward Headquarters Customer Care Team is happy to assist you.

I wasn't able to get to Best Buy to pick up my order. Will I get a refund?

Yes, we'll provide you a refund in full 3 to 5 business days after the Store Pickup window
has been closed.

I missed my flight and didn't notify anyone. Can I get a refund?

Unfortunately, we are unable to provide a refund if you missed your flight.

Can I request a refund for my gift card order?

Sorry, all redemptions are final. We can only make exceptions if something goes wrong with
your order that is outside of your control. If you experience one of these issues, our Reward
Headquarters Customer Care Team is happy to assist you.

I'm unsatisfied with my hotel stay. What can I do?

First, file a formal complaint with the hotel manager, then, call our Reward Headquarters
Customer Care Team and we will try to resolve any issues you experienced during your
stay.

Can I cancel my order?

We cannot guarantee that your order can be cancelled. Please contact our Reward
Headquarters Customer Care Team to make your cancellation request.

Can I request a refund for a Store Pickup order?

Yes, you can request a refund by visiting a Best Buy store. Depending on the circumstances,
however, you may be issued a store credit in place of a refund. If this is the case, we are
unfortunately unable to provide a refund.

Can I get a refund for my car rental certificate order?

Sorry, all redemptions are final. We can only make exceptions if something goes wrong with
your order that is outside of your control. If you experience one of these issues, our Reward
Headquarters Customer Care Team is happy to assist you.

My item was damaged in transit. Can I request a refund?

Yes, call our Reward Headquarters Customer Care Team within 15 days of receiving the item
and you'll receive a refund in full.

Can I cancel my hotel stay?

Sorry, all redemptions are final.

Can I cancel my flight reservation?

Sorry, all redemptions are final. Unfortunately, we can't guarantee that we'll be able to cancel
your flight reservation. Contact our Reward Headquarters Customer Care Team for
assistance.

Can I get a refund for my cash reward order?

Sorry, all redemptions are final.

What if my event is postponed?

Don't worry! Your tickets are still good for the rescheduled date.

What if my event is cancelled?

You'll receive a full refund if your event is cancelled

Orders & Redemptions

I still haven't received my cash reward. What can I do?

If it's been more than 10 business days since your order (or 45 days for a statement credit),
reach out to your financial institution. You can find their contact information on your financial
institution's website or on the back of your card.

Can I cancel my event ticket order?

In most cases, all redemptions are final. We can only make exceptions if something goes
wrong with your order that is outside of your control. If you experience one of these issues,
our Reward Headquarters Customer Care Team is happy to assist you.

Can I cancel my order?

We cannot guarantee that your order can be cancelled. Please contact our Reward
Headquarters Customer Care Team to make your cancellation request.

Can I make a change to my hotel stay?

Sorry, all redemptions are final.

Can I change my flight reservation?

Sorry, all redemptions are final. Unfortunately, we can't guarantee that we'll be able to
change your flight reservation. Contact our Reward Headquarters Customer Care Team for
assistance.

How do I know if my order is ready for Store Pickup pickup at Best Buy?

You'll receive an email from Best Buy when your Store Pickup order is ready. It's usually
ready in an hour, but sometimes it can take longer. Best Buy will hold your order for up to 5
days.

I've entered the wrong shipping address for my event tickets. Can I still
change it?

Yes, an address can be changed as long as your order hasn't been shipped. Please contact
our Reward Headquarters Customer Care Team. We're happy to assist you.

How do I know when my order will arrive?

Check your Redemption History or confirmation email for order tracking and arrival
estimation.

When will I receive the tickets for my flight?

You'll receive your tickets via email within 3 days. If it's been more than 3 days, our Reward
Headquarters Customer Care Team is happy to assist you.

Can I cancel my hotel stay?

Sorry, all redemptions are final.

When will I get my event tickets?

Your tickets are guaranteed to be delivered no later than 1 day before your event. Tickets
are delivered both physically and digitally. If your event occurs soon and your tickets have
not yet arrived, contact us and our Reward Headquarters Customer Care Team will make
every effort to reissue your tickets.

Can I cancel my flight reservation?

Sorry, all redemptions are final. Unfortunately, we can't guarantee that we'll be able to cancel
your flight reservation. Contact our Reward Headquarters Customer Care Team for assistance.

How long will it take for my gift card to arrive?

Usually, gift cards are processed 7–10 business days after an order has been
placed. Please note, it may take longer for you to receive your order during the holiday
season.


When can I expect my car rental certificate to arrive?

Usually, certificates are processed 7–10 business days after an order has been
placed. Please note, it may take longer for you to receive your order during the holiday
season.

What happens if my item is backordered or out of stock after ordering?

If a product becomes out of stock or backordered, we'll send you an email. Our Rewards
Headquarters Customer Care Team will be in touch to discuss available options.

I still haven't received my cash reward. What can I do?

If it's been more than 10 business days since your order (or 45 days for a statement credit),
reach out to your financial institution. You can find their contact information on your financial
institution's website or on the back of your card.

Can I get a refund for my cash reward order?

Sorry, all redemptions are final.

I purchased gift cards in bulk. How do I ensure my order is protected?

If your gift card order value exceeds $700.00, your shipment will be sent via FedEx 2Day
Shipping with signature required. You'll receive a confirmation email with tracking
information once it's been shipped. You can also check your Redemption History for
shipment updates.

Can I request a refund for my gift card order?

Sorry, all redemptions are final. We can only make exceptions if something goes wrong with
your order that is outside of your control. If you experience one of these issues, our Reward
Headquarters Customer Care Team is happy to assist you.

Can I get a refund for my car rental certificate order?

Sorry, all redemptions are final. We can only make exceptions if something goes wrong with
your order that is outside of your control. If you experience one of these issues, our Reward
Headquarters Customer Care Team is happy to assist you.

How long will it take for my gift card to arrive?

 Usually, gift cards are processed 7–10 business days after an order has been
placed. Please note, it may take longer for you to receive your order during the holiday
season.

When can I expect my car rental certificate to arrive?

 Usually, certificates are processed 7–10 business days after an order has been
placed. Please note, it may take longer for you to receive your order during the holiday
season.

Can I cancel my event ticket order?

In most cases, all redemptions are final. We can only make exceptions if something goes
wrong with your order that is outside of your control. If you experience one of these issues,
our Reward Headquarters Customer Care Team is happy to assist you.

I've entered the wrong shipping address for my event tickets.Can I still
change it?

Yes, an address can be changed as long as your order hasn't been shipped. Please contact
our Reward Headquarters Customer Care Team. We're happy to assist you.

Do event ticket prices change?

Since event tickets are purchased in a fluctuating market, prices may change at any time.
Your ticket price is guaranteed at the time of order.

When is the latest I can purchase tickets to an event?

Due to time constraints, we can't guarantee delivery on orders placed fewer than 3 days
prior to an event. For orders within 3 days of an event, please contact our Reward
Headquarters Customer Care Team.

When will I get my event tickets?

Your tickets are guaranteed to be delivered no later than 1 day before your event. Tickets
are delivered both physically and digitally. If your event occurs soon and your tickets have
not yet arrived, contact us and our Reward Headquarters Customer Care Team will make
every effort to reissue your tickets.

What if my event is postponed?

Don't worry! Your tickets are still good for the rescheduled date.

What if my event is cancelled?

You'll receive a full refund if your event is cancelled.

How far in advance should I book my flight?

All flights must be booked at least 3 days prior to your departure. For flights sooner than
that, contact our Reward Headquarters Customer Care Team.

Do flight prices change?

Since flights are purchased in a fluctuating market, prices may change at any time. Your
ticket price is guaranteed at the time of order.

Can I book a multi-city flight?

Sorry, we don't support multi-city trips at this time.

I missed my flight and didn't notify anyone. Can I get a refund?

Unfortunately, we are unable to provide a refund if you missed your flight.

Can I change my flight reservation?

Sorry, all redemptions are final. Unfortunately, we can't guarantee that we'll be able to
change your flight reservation. Contact our Reward Headquarters Customer Care Team for
assistance.

When will I receive the tickets for my flight?

You'll receive your tickets via email within 3 days. If it's been more than 3 days, our Reward
Headquarters Customer Care Team is happy to assist you.

Can I cancel my flight reservation?

Sorry, all redemptions are final. Unfortunately, we can't guarantee that we'll be able to cancel
your flight reservation. Contact our Reward Headquarters Customer Care Team for
assistance.

I'm unsatisfied with my hotel stay. What can I do?

First, file a formal complaint with the hotel manager, then, call our Reward Headquarters
Customer Care Team and we will try to resolve any issues you experienced during your
stay.

Can I make a change to my hotel stay?

Sorry, all redemptions are final.

Can I cancel my hotel stay?

Sorry, all redemptions are final.

How far in advance should I book my hotel stay?

All hotel reservations must be purchased at least 3 days prior to your stay. For reservations
in fewer than 3 days, our Reward Headquarters Customer Care Team is happy to assist you.

Do I need to know anything before checking into my hotel?

You'll need your confirmation number and a valid, government-issued ID. Keep in mind, the
check-in age for some hotels is 21. If you're between 18–20 years old, contact your hotel
directly for more information.

Can I return an item if I decide I no longer want it?

Sorry, all redemptions are final, so we can't guarantee we'll be able to process your return.
Most unopened items can be returned for a partial refund within 15 days of receiving the
item. Call our Reward Headquarters Customer Care team for assistance.

I purchased gift cards in bulk. How do I ensure my order is protected?

If your gift card order value exceeds $700.00, your shipment will be sent via FedEx 2Day
Shipping with signature required. You'll receive a confirmation email with tracking
information once it's been shipped. You can also check your Redemption History for
shipment updates.

I wasn't able to get to Best Buy to pick up my order. Will I get a refund?

Yes, we'll provide you a refund in full 3 to 5 business days after the Store Pickup window
has been closed.

Can I request a refund for my gift card order?

Sorry, all redemptions are final. We can only make exceptions if something goes wrong with
your order that is outside of your control. If you experience one of these issues, our Reward
Headquarters Customer Care Team is happy to assist you.

Can I cancel my order?

We cannot guarantee that your order can be cancelled. Please contact our Reward
Headquarters Customer Care Team to make your cancellation request.

How do I know if my order is ready for Store Pickup pickup at Best Buy?

You'll receive an email from Best Buy when your Store Pickup order is ready. It's usually
ready in an hour, but sometimes it can take longer. Best Buy will hold your order for up to 5
days.

Can I request a refund for a Store Pickup order?

Yes, you can request a refund by visiting a Best Buy store. Depending on the circumstances,
however, you may be issued a store credit in place of a refund. If this is the case, we are
unfortunately unable to provide a refund.

My item was damaged in transit. Can I request a refund?

Yes, call our Reward Headquarters Customer Care Team within 15 days of receiving the item
and you'll receive a refund in full.

How do I know when my order will arrive?

Check your Redemption History or confirmation email for order tracking and arrival
estimation.

How long will it take for my gift card to arrive?

In the US: Usually, gift cards are processed 7–10 business days after an order has been
placed. Please note, it may take longer for you to receive your order during the holiday
season.

What happens if my item is backordered or out of stock after ordering?

If a product becomes out of stock or backordered, we'll send you an email. Our Rewards
Headquarters Customer Care Team will be in touch to discuss available options.

How do I know if an item is eligible for Best Buy Store Pickup?

Check the Delivery section of your item. If your item is eligible, you'll see the option for
Store Pickup available.

What do I need to bring to Best Buy for Store Pickup?

You'll need your government-issued photo ID and the order number provided to you in your
confirmation email from Best Buy.

How far in advance should I book my flight?

All flights must be booked at least 3 days prior to your departure. For flights sooner than
that, contact our Reward Headquarters Customer Care Team.

Do flight prices change?

Since flights are purchased in a fluctuating market, prices may change at any time. Your
ticket price is guaranteed at the time of order.

Can I book a multi-city flight?

Sorry, we don't support multi-city trips at this time.

I missed my flight and didn't notify anyone. Can I get a refund?

Unfortunately, we are unable to provide a refund if you missed your flight.

I'm unsatisfied with my hotel stay. What can I do?

First, file a formal complaint with the hotel manager, then, call our Reward Headquarters
Customer Care Team and we will try to resolve any issues you experienced during your
stay.

Can I make a change to my hotel stay?

Sorry, all redemptions are final.

Can I change my flight reservation?

Sorry, all redemptions are final. Unfortunately, we can't guarantee that we'll be able to
change your flight reservation. Contact our Reward Headquarters Customer Care Team for
assistance.

Can I get a refund for my car rental certificate order?

Sorry, all redemptions are final. We can only make exceptions if something goes wrong with
your order that is outside of your control. If you experience one of these issues, our Reward
Headquarters Customer Care Team is happy to assist you.

When will I receive the tickets for my flight?

You'll receive your tickets via email within 3 days. If it's been more than 3 days, our Reward
Headquarters Customer Care Team is happy to assist you.

Can I cancel my hotel stay?

Sorry, all redemptions are final.

Can I cancel my flight reservation?

Sorry, all redemptions are final. Unfortunately, we can't guarantee that we'll be able to cancel
your flight reservation. Contact our Reward Headquarters Customer Care Team for
assistance.

When can I expect my car rental certificate to arrive?

In the US: Usually, certificates are processed 7–10 business days after an order has been
placed. Please note, it may take longer for you to receive your order during the holiday
season.

How far in advance should I book my cruise?

It depends upon availability with each cruise line. Call our Reward Headquarters Customer
Care Team for assistance with booking a cruise.

I've booked my cruise. What's next?

At least a week before your cruise, you'll receive documents from the cruise line that must
be filled out and returned. Your cruise line will work directly with you to complete these
forms.

Can I cancel my cruise reservation?

Sorry, all redemptions are final. We can only make exceptions if something goes wrong with
your reservation that is outside of your control. If you experience one of these issues, our
Reward Headquarters Customer Care Team is happy to assist you.

How far in advance should I book my hotel stay?

All hotel reservations must be purchased at least 3 days prior to your stay. For reservations
in fewer than 3 days, our Reward Headquarters Customer Care Team is happy to assist you.

Do I need to know anything before checking into my hotel?

You'll need your confirmation number and a valid, government-issued ID. Keep in mind, the
check-in age for some hotels is 21. If you're between 18–20 years old, contact your hotel
directly for more information.

How far in advance should I book my cruise?

It depends upon availability with each cruise line. Call our Reward Headquarters Customer
Care Team for assistance with booking a cruise.

I've booked my cruise. What's next?

At least a week before your cruise, you'll receive documents from the cruise line that must
be filled out and returned. Your cruise line will work directly with you to complete these
forms.

Can I cancel my cruise reservation?

Sorry, all redemptions are final. We can only make exceptions if something goes wrong with
your reservation that is outside of your control. If you experience one of these issues, our
Reward Headquarters Customer Care Team is happy to assist you.

Enjoy a rewarding experience.