Contact Us How can we help? Contact TruStoneCall (800) 862-1998 or (763) 544-1517. Find TruStoneFind a branch location in the near you, surcharge-free ATM, or nationwide shared service center Report FraudCall (800) 862-1998 or (763) 544-1517. Manage Lost/Stolen CardsReplace it instantly at a TruStone branch location or call (800) 862-1998 or (763) 544-1517. After hours, call (888) 918-7804. Chat - Ask Ruth, our Chatbot Questions? Chat with us today simply by clicking or tapping the icon in the bottom right corner. Get acquainted with Ruth Email Us Still have questions? Fill out the form below and our team will contact you to help. First Name: Last Name: Nature of inquiry: Nature of inquiry* Locked out of digital banking Member service Mortgage New personal loan New personal account New business loan New business account Career inquiry Other Email: Phone: Preferred method:* EmailPhone Questions/comments: Google ReCaptcha For your security, do not include any sensitive information in this form (e.g. member numbers, social security numbers, date of birth, etc.); this form is for general inquiries only, no solicitations. If you need to provide sensitive information for assistance, please call (800) 862-1998 or message us in the TruStone Financial mobile app. Tap “menu,” then “support,” then “conversation” and ask us anything. Due to high message volume, we will reach out as soon as we can. Guidance to move you forward. It can be stressful when financial stability wavers, even more so when making ends meet becomes a struggle. We know life happens, though. To help you get back on track, TruStone provides assistance when you need it most with guidance in consolidating and restructuring your loans, creating credit card repayment plans and offering financial counseling resources. Contact us to talk about how we can help. ASK US Enter a keyword, phrase, or question in the search box below to get a list of related questions; click on one to see the answer. Your Neighborhood Credit Union For more than 80 years, TruStone Financial has worked to improve the financial well-being of our neighbors. From your first checking account, home loan or auto loan, to intuitive digital banking, we have the products, services and technology to make managing your money simple. Learn more about becoming a member.