Contact Us

trustone contact usHave questions about your account? Want to apply for a loan? Need directions to a branch? Want to tell us how we’re doing?

Whatever you need, we’re here to help. Here’s our contact information to reach us by phone, fax, email and postal mail.


Email

  • eBranch: Timely replies and online expertise from our eStaff at estaff@trustonefinancial.org 
    *Please do not include your personal account information, including social security number,
    member number or other personal identifiable information when emailing TruStone Financial.
  • 

Phone Numbers

  • Contact Center: Helpful service with our phone bankers at 763.544.1517 or 1.800.862.1998 with TDD access at 763.595.4005, Monday – Friday 8:00 AM - 6:00 PM and Saturday 9:00 AM – 12:00 PM. In eastern Wisconsin, call 262.697.3700.
  • Mortgage Services: 763.595.4010, Monday – Friday 8:30 AM – 5:00 PM.

24/7 Phone Numbers

  • Phone Banking: Touchtone automated account access at 763.544.8328 or 1.800.343.8328.
  • VISA® Cardholder Services: Check your VISA card account activity, report a card lost or stolen, or activate your card at 1.800.449.7728.
  • Rate Line: Check out today’s rates at 763.591.4949 or 1.800.343.8328, option #1.

Fax Numbers

  • Apple Valley Branch 952.431.4511
  • Business Services 763.542.4287
  • Contact Center 763.542.4215
  • Golden Valley Branch 763.797.0891
  • Human Resources 763.512.6152
  • Maple Grove Branch 763.542.4261
  • Minneapolis Branch 763.542.4247
  • Mortgage Services 763.522.6141
  • Roseville Branch 651.487.9197
  • St. Cloud Branch 320.240.6978

Mailing Addresses

TruStone Financial
P.O. Box 1260
Minneapolis, MN 55440-1260
TruStone Financial VISA®
PO Box 660493
Dallas, TX 75266-0493

Mortgage Error Resolution

TruStone Financial
ATTN: Mortgage Error Resolution
14601 27th Avenue North, Suite 104
Plymouth, MN 55447 


Mortgage Information Request

TruStone Financial
ATTN: Mortgage Information Request
14601 27th Avenue North, Suite 104
Plymouth, MN 55447 

 

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